Returns & Refunds

Changing or cancelling an order

Need to change or cancel? Contact me as soon as possible. If your order has not shipped yet, I will cancel and refund it in full. Once it has shipped, it can be returned under the policy below.

What can be returned

Returns are accepted on all bags, including custom orders, as long as the item is in new, unused condition. To start a return, contact me within 14 days of delivery. There is no restocking fee.

Custom orders

Bags on the website are already made and ready to go. Custom orders are made just for you, so they take longer to ship; timing depends on the piece.

How to start a return

Contact ForYouByMamie at foryoubymamie@gmail.com or 908-303-3997 to arrange your return; I will confirm the return address with you then. Please do not send anything back without getting in touch first.

Return shipping

Return shipping costs are paid by the customer.

Refunds

Refunds go to your original payment method, usually within 48 hours of the returned item arriving back in new condition. I do not issue store credit in place of a refund. If an item comes back worn or damaged, the refund may be reduced to reflect the reduction in its value.

Exchanges

Exchanges are welcome. Because every bag is one of a kind, an exchange is for another available bag (or a remake, for custom orders); contact Linda to arrange it.

Damaged or defective

If your order arrives damaged or defective, contact me within 7 days of delivery with a photo. I will replace it or refund you in full, including shipping, at no cost to you. If a fault appears later, contact me and I will put it right.

Order not delivered

If your order goes missing in transit, contact me and I will reship where possible or refund you in full.